BACK OFFICE: We are responsive to online estimate requests, during which process questions are answered timely. Once a job is booked, you decide what level of valuation is appropriate for the move, after which all building issues are addressed, including issuance of COIs, deadlines, elevator windows, floor protection requirements, etc. Finally, the move is put on our schedule.
DISPATCH: Once the job is scheduled, friendly, dedicated dispatch is your main point of contact starting with a text confirmation the day before the move. In the hour leading up to the move, a group text from dispatch links you with your driver and foreman - and for good measure, you’ll receive text check-ins throughout the moving process. Dispatch will be with you from the day before the move all the way up until the crew has left - and after, should any follow-up be necessary. You’ll be in good hands every step of the way.
The day before your move, you’ll receive a text confirmation from dispatch. In the hour leading up to the move, dispatch will send a group text linking you, the driver and the foreman via which you can all communicate during the course of the move. Dispatch will text you upon arrival of the crew, and will continue to text throughout the moving process to make sure everything is going well and to smooth out any wrinkles.
After the crew has arrived and parked the truck, the foreman will come to your apartment/home to complete the paperwork which is essentially comprised of clocking in and confirming your valuation choice. Next, the crew will prep the building as necessary, checking for pre-existing damages to the building, the apartment and your belongings. After getting supplies from truck, we will pack, disassemble and wrap as required before loading boxes, then furniture, onto the truck. Just before departing, we will check the apartment and building to ensure that everything has been moved and there is no damage.
At the new location, we will prep the building as necessary, while checking for pre-existing damages. After unloading furniture and boxes, we will unwrap furniture and re-assemble, position and unpack as required. Lastly, we will clean up and ask you to check the truck to ensure that everything has been unloaded before settling up.