Moving FAQs
Frequently Asked Questions About Moving
Are moving companies considered an essential business/essential service?
Moving companies are considered essential in New York City as per the current Executive Order. Which means we can move you, and we are prepared to move you safely with full precautions as prescribed by the CDC. Learn more about our COVID-19 Moving Safety Procedures Here
Just fill out the simple estimate request on our website. We’ll reply in a timely fashion.
While we are often available for last minute moves, it’s better to book as far in advance as you can.
We employ a 2-hour minimum.
As a general rule of thumb, certain things just can’t remain in the drawers when it comes time to move. Anything that is breakable or heavy should be removed from the drawers and carefully packed away separately. A few things that should definitely be removed from any drawers would be:
- Anything with glass.
- Any jewelry (it can be moved around and get stuck underneath drawers or fall out completely).
- Books, CDs, DVDs, etc. These items are just too heavy, and can cause damage to the furniture or to themselves and other items in the drawer.
As long as you don’t jam-pack them, it is ok to leave clothes, towels, linens, and those sorts of items in the drawers. Keep in mind that the furniture is going to be lifted, so if it has an excessive amount of items, it might make the piece unwieldy and cumbersome. That said, as long as you leave an appropriate amount if items in the furniture, it can be a great way to save time and boxes. If the furniture needs to be navigated through a winding staircase or some other challenging obstacles in order to move it, it is best to remove everything completely – even the drawers themselves. The furniture may need to be flipped on its side or upside-down, and removing the drawers will ensure that they don’t get rattled around or fall out.
At the move-out location, we can generally remove artwork, TVs and AC’s; but at the move-in location, we cannot make holes in the wall, hang artwork, install AC's, hang TVs, etc.
Probably not. Our estimates are comprised of Travel Time, Time and Surcharges. While the Travel Time and Surcharges are fixed, the time will be determined by how long it takes to move you, and charged accordingly. Also, our estimates do not reflect charges for Materials, COIs, Tolls, Parking or Gratuities.
We offer various levels of Additional Valuation Protection - from $2K to $10K, with or without deductibles. Third party insurance over $10,000, we recommend MovingInsurance.com, with whom we are registered.
No problem. We will do as much or as little as you like, although the more time it takes the more it will cost.
Yes, our trucks are fully stocked with heavy duty moving blankets which are included in our rates.
No, we will pay all parking tickets.
Yes, but we will not be responsible for delicate plants that are not meant to be moved.
We love them but animals are your responsibility to transport.
"Non-allowables" is an industry term for hazardous items professional movers will not transport, and are those generally considered explosive, flammable or corrosive.
Yes, our trucks are fully stocked with any moving supplies you may need for your move.
Yes, but better for you to move these things.
No, DOT prohibits licensed movers from offering discounts.
To put it simply, the move will be the sum of Travel Time (fixed) + Surcharges + Time it takes to complete the move + materials, tolls/parking, COIs.
Travel time is a fixed charge that compensates us for getting the truck & crew to the load location to begin the job, and from the destination location to the next job or back to our lot.
Our average margin of error is around 8%.
Yes, especially recommended for larger moves with packing.
No, we have no facility for disposing of trash. Upon completion of the move, we will bag the trash (paper, tape, boxes, etc.) and place it within the building as directed.
No, we are not equipped for cleaning.
Yes, although it will take longer and cost more.
Not recommended. The crews work as a team and this would only slow them down.
Cash, PayPal, Checks and Credit & Debit Cards.
It is a document which proves that our insurance is valid and current. It is required by many buildings for a move to occur.
Yes, if it is simple (e.g., unscrew legs, remove arms that are simple bolted on like IKEA). If the couch requires removal of upholstery, etc., we cannot. But we can recommend a company who can do it and help coordinate.
If you think that item(s) are missing, wait until you unpack all of your items before reporting items missing. Nine times out of ten - things show up . Plus, we require customers to check and sign off confirming that none of their belonging were left either at the load location(s) or on the truck.