FAQ Test

MOVING FAQS

You’ve got questions? We’ve got some answers. Based on our years of experience with NYC moving for residential and commercial jobs, we’ve compiled a list of FAQs for your review. If an answer to your question doesn’t appear below, let us know. We’re friendly and ccessible by email and phone. Please visit our Safety Procedures for COVID-19 for more information, our NYC Forward Plan, and answers to frequently asked questions about COVID-19 NYC moving.

GENERAL QUESTIONS

What are your safety precautions for COVID-19 moving?

Your move is safe with us. Since the offset of the pandemic, we have been operating successfully with increased safety procedures to protect everyone involved. Our workers are monitored daily, wear PPE gear on every job, and use disinfectant wipes to clean frequently touched surfaces. Our trucks, blankets, and moving materials are thoroughly and frequently sanitized and cleaned.

Please visit our Safety Procedures for COVID-19 for more detailed information and COVID-19 FAQs. You can also access our JP Urban Moving NYC Forward Safety Plan and JP Urban Moving COVID-19 Building Letter to provide to your building(s) or management companies.

Why move with JP Urban Moving?

At JP Urban Moving, we give personalized attention to your move and oversee all the necessary details for your job with excellent service and care. Our team takes the time to get to know your needs and provide you with a customized quote forthe most cost-effective, efficient, and stress-free moving experience.

We have fully stocked & GPS-equipped trucks and offer $5M COI coverage. We also conduct no-contact moves and take remote move management to a whole new level.

Whether you’re moving to a new home or office, moving into storage, or moving in or out of NYC, our team is here to help.See why so many customers choose us time and time again:
YELP!
Google
Park Slope Parents (Brooklyn)

What kind of moves and services do you provide?

We’re a Brooklyn-based full-service moving company conducting residential and commercial moves in NYC and beyond. We can help you with packing, unpacking, furniture disassembly/reassembly, and furniture disposal as needed. We can also handle all types of piano moving and fine arts moving. Whatever your needs, we’ve got your covered! And if you need additional
services to compliment your move, check out our vetted and recommended list of partners and referrals.

Are you licensed?

We are a licensed, insured, and fully accredited moving company – meeting all NYDOT, US DOT & MC regulatory requirements and standards. We are held to the highest standard and have an A+ rating with the Better Business Bureau.

Can I get a Certificate of Insurance for my building(s)?

Yes, we can provide a Certificate of Insurance (COI’s) for your move. Please contact your building(s) and find out if they require us to issue a certificate in advance. COI’s – if needed are $45 per location.

What method of payment do you accept? 

We accept all major debit and credit cards, Paypal, Zelle/Chase, and Venmo. A debit/credit card is required to reserve your move, and the balance can be paid with any of the above methods, including cash. We also offer a 5% discount for cash payment off your balance after deposit

What kind of protection is included with my move?

Basic valuation is included for free with your move. It provides for coverage of lost or damaged items at $0.30 per pound for local moves and $0.60 per long distance. We also offer Additional Valuation Protection levels from $2,000 to $10,000, with or without deductibles. For protection levels over $10,000, we recommend third-party insurance MovingInsurance.com, with whom we are registered.

How do I contact you for an estimate?

The best way is to get an estimate is to complete our short estimate form with your move information and preferred move date(s). Once your information is submitted, we’ll respond with an estimate within 24 hrs.

How far in advance should I contact you?

While we are sometimes available for last-minute moves and can handle any size jobs, we get booked very quickly. It’s better to contact us as early as possible, especially to book for peak moving dates – the end of the month, beginning of the month, or the 15th. Click here to view our current schedule of availability updated daily.

What if I don’t know my exact move date?

Perhaps you’re waiting on a closing date or a lease signing or still shopping around for a new place? No worries. Complete the 1-minute estimate form and let us know a time frame or window you are looking to move as rates vary by dates. Once you have a better idea of when you’d like to move, please email or call us, and we’ll take it from there.

What if I don’t yet have a destination confirmed?

You can still complete the 1-minute estimate form with your pick-up location and enter the zip code for the drop-off location area where you are looking to move. Once you have a better idea, or you’d like to change your destination, send an email notifying us of the change.

I’m moving to storage but haven’t confirmed a storage space?

No problem, enter the zip code of the area you’d like to consider. When you’ve decided on a storage facility, you can email us an update. We recommend Extra Space Storage at 312 3rd Avenue Park Slope, where we park our trucks. Still, we’ll move you to any storage facility of your choice.

Do you offer free on-site estimates?

Before the pandemic, we conducted on-site estimates for large jobs within a certain radius from our base in Brooklyn, NY. One of the critical steps we’ve taken in response to COVID-19 is replacing all traditional on-site/in-home visits with video walk-throughs.

Video walkthroughs for large jobs

Suppose you are moving a House or a 2+ bedroom requiring packing. In that case, we request to do a video walkthrough to better estimate the amount of labor and hours needed for your job. First, please fill out this quick 1-minute estimate form, and let’sstart the conversation for your move.

TIP

If you’ve done video walkthroughs with other movers and received quotes with your Cubic Ft or list of inventory provided, please let us know. Sharing the Cubic Ft or Inventory list for your move will help us to speed things up.

What size trucks do you have?

Our trucks range in size from 16 FT to 24 FT Box trucks. We can accommodate any size move, residential and commercial and we will bring as many trucks as needed to complete your job.

ESTIMATES & PRICING

Can I get a quick estimate/quote over the phone?

We do not provide quotes over the phone. Based on the information you submit on the 1-minute estimate form, we’ll prepare your quote and send it by email. If you’ve got questions, we’re happy to review your estimate with you. We’re friendly and accessible by email, phone, and text.

What kind of estimates/pricing do you provide?

We provide hourly-based estimates based on the move date, location, and scope of your move. We have a 2-hour minimum charge, and once the 2-hour minimum is met, we bill in increments of 15 minutes.

Will the charges be what you estimated?  

The estimate is in no way binding, and the actual cost will likely be more or less. Each move is different. Once the two hour minimum is met, we essentially charge for the time it takes to complete the job + the cost of packing materials + any applicable surcharge(s).

How do I get a more precise quote for my move?

The more detailed information you share about your move, the more accurate our estimate will be. What are items/furniture are you moving? Any disassembly/reassembly needed? How many boxes do you anticipate? Do you need help packing? We consider all the aspects of your job to recommend the most cost-effective, efficient, and stress-free move.

What is included in my hourly estimate? 

Your estimate includes labor, truck(s), blankets for prep/protection of your furniture, dollies, basic disassembly/reassembly, and parking tickets.

What is NOT included in my hourly estimate?  

Your estimate does not include a Certificate of Insurance ($45 each), parking meter, tolls or gratuities/tips for the crew, staircase surcharge (if applicable), and the cost of packing materials.

If you’re charging by the hour, does that incentivize the workers to go slowly?  

One of the great things about our teams is that they have been working together for many years and take pride in working smart to minimize the amount of time it takes to complete a move. Having a top-notch foreman and a dedicated dispatcher also creates an atmosphere conducive to productivity and ensures that every job concludes as quickly as reasonably possible. Besides, our schedule is so full due to overwhelming demand that the guys have every incentive to bring home a job well done – and get home in time to their families! But don’t just take our word for it, check out our online reviews on YELP! & Google and see what customers say about how easy, fast and efficient their moving experience was

Can I keep my moving expenses down by having a family member or friend help on the move? 

No, we do not recommend it. The crews work as a team, and this would only slow them down. Further, we cannot have the customer or other people involved on the move for insurance purposes.

Other companies are quoting less:

Please keep in mind that the quotes you are receiving are just estimates. Our workers are very efficient and will get the job done at least as quickly as anyone else. If the job takes less time, you’ll be charged less than the estimated quote.

Other companies are offering me a Flatrate – can you match the offer?

We can guarantee you that we can get the job done as quickly and reasonably as possible. If you email us the other company’s estimate and it is reasonable – we may be able to match it and cap the offer – which means that it would be done at that price or less. We’ll need to review the proposal you received from the other company first. Please forward it to us, and we’ll take it from there.

What’s the difference between Flatrate vs. Hourly? 

Flat rate quotes provide a set price for your move. However, you will need to detail all your inventory and boxes for moving for a guaranteed price. If you’ve got a large job, a complicated job, or someone managing work, home, and family, this can be time-consuming and cumbersome. And if you underestimate your things or have more items on your move than you disclosed, the guaranteed price is no longer valid. There are often high penalties and charges for moving things outside of the flat rate
agreement. No one likes surprises on the day of the job. You’ll also find Flatrate models bury fees and surcharges in the price, making it hard to compare what you are paying for when shopping for the best deal.

Hourly-based estimates offer New Yorkers and families so much flexibility. You are essentially charged for the time it takes to complete the job + the cost of packing materials, + any applicable surcharge(s). If you end up having less stuff on the day of the move, and the job takes less time, you’ll pay less. If you end up having more stuff or need additional help, and the job takes longer, you’ll pay based on the prevailing hourly rate.

Why choose an Hourly estimate?/b>

With hourly-based estimates, you’ll know exactly what you’re paying for – how many men, truck(s), labor/job hours … and the best part, the expected timeline to complete your job. You are charged on the day of the job for the time it takes to conduct your move. Hourly-based companies have a minimum hourly requirement, commonly 3 hr minimum (we have a 2-hr minimum).

With a Flatrate quote, your job is based on a set price, and the company can assign any amount of workers or trucks and time to conduct your job based on their discretion. You are charged in advance for the total cost of the move. If you’ve downsized, purged, or are more prepared on the day of the job, it does not reflect on your wallet. You’ve already paid for the move in full. If you are confident with your box count and all the things you want to move, this model may suit you. If your move will take less time than hourly-based companies minimum requirement, or you need to move a single item or so, this model may also suit you.

MOVING 

Will the weather affect my move? What happens if it rains or snows?

Inclement weather generally adds more obstacles to navigate while moving in NYC. Our movers are experienced, trained, and equipped to move during rain, snow, or storm. In any event, we’ve got you’ve covered! We will come prepared, take all the necessary precautions, and protect your items.

How early can I start my move?

Morning jobs are booked at specific start times between 7-9 am. Let us know if you’d like to start at 7am, 8am, or 9am when booking your move.

Tip: If your building does not allow access to the elevator or moves to begin until 9am, the crew can still arrive earlier to start prepping. There will be time spent on disassembly, wrapping/protecting your furniture, and staging boxes and items before executing the move.

Can I start my move in the afternoon?  

On some days, we have opportunities to conduct afternoon jobs. Afternoon jobs are suitable for small local (Brooklyn-based) moves that do not have an elevator or building deadlines.

Please note: If you are booked for an afternoon job, the arrival time is based on when the crew complete the day’s morning job. We cannot guarantee the exact arrival time to afternoon jobs, but we would have a better idea of timing that day and would keep you updated.

What if I have more items than what I disclosed for a quote?

Please let us know as soon as possible if your inventory is significantly more than expected. Especially if there are items in your list that may need special care and handling. This may impact the estimated job hours and, in some cases, the size truck or the number of trucks we may need for your job. Advance communication helps our crew to come prepared and plan for your move accordingly.

Do you bring/have moving/packing supplies with you? 

Yes, our trucks come fully stocked with moving & packing supplies in case you need a little extra help on the day of. We will only charge for the supplies used on your job. You can view our price list here.

Can jewelry and other valuables be moved? 

You are responsible for personally moving your cash, jewelry, and any other valuable items and documents. We also recommend customers set aside other personal things you will need quick access to like toothbrushes, phones, chargers, ipads, etc.

Can you take down/hang our artwork, TV, AC’s? 

At the pickup/load location, we can generally remove artwork, TVs, and AC’s; but at the move-in/destination location, we cannot make holes in the wall, hang artwork, install AC’s, hang TVs, etc.

What about appliances, chandeliers etc.?

We won’t disconnect and reconnect any major appliance or hardwire electrical wiring fixtures.

Can you disassemble and reassemble my couch and other furniture? 

Yes, if it is simple (e.g., unscrew legs, remove the arms that are bolted on like IKEA). If the couch requires the removal of upholstery, etc., we cannot. But we can recommend a company who can do it and help coordinate.

Can you move house plants?

Yes, but we will not be responsible for delicate plants that are not meant to be moved.

Note: If you have a large plant that is too heavy to move, we may remove some of the soil (bag it up) to lessen the weight.

Can you move pet(s)? 

We love them, but we cannot move them. Animals are your responsibility to transport.

Are there items that cannot be moved?

“Non-allowables” is an industry term for hazardous items professional movers will not transport and are generally considered explosive, flammable, or corrosive. See our Guide To Packing Like a Pro for more details on things that can and cannot be moved.

How will my furniture be protected?

For moves between homes and offices – the furniture will be protected with blankets included in the rate. Other materials like tape, which is used to secure the blankets, shrink wrap, bubble wrap, and cardboard, are not included in the rate and will be charged separately.

For moves into storage – we use 3-ply paper pads instead of blankets. They are charged for separately. The price list can be found here.

How do you protect oil paintings/canvas?

We use glassine paper and paper pads. We charge $2 per FT for glassine paper.

We have antique furniture and precious things that require extra attention: 

Please let us know in advance of your move so that we can include the information on your job notes and the crew can arrive with the right materials needed to protect your belongings. Additionally, please inform the foreman of your job before the crew begins to work. It is important to do a walkthrough with the foreman to point out all the items for special preparations and considerations.

DURING THE MOVE

I am not as prepared as I’d hoped … is it a problem?

No problem, we’ve got you covered! We will do as much or as little as you like, although the more time it takes, the more it will cost. The job time will be extended at the prevailing hourly rate.

Can movers arrange my furniture in my new apartment?

Yes, one-time furniture arrangement is part of the service we provide, and our team will gladly help. Keep in mind, if you need to rearrange furniture multiple times, it will take longer and cost more.

Do the movers take breaks or stop for lunch?

Our teams usually do not take breaks or stop for lunch. They arrive fully fueled for the job and will have water/drink to stay hydrated. If you offer them food, don’t expect them to take a break and eat. They will usually take it with them on the go or if it’s a job lasting 6+ hours, they’ll eat on the truck while commuting between locations or when the job is done.

If there is an issue during the move, who do I contact?

In addition to the Foreman on your job, you will have a dedicated dispatcher assigned to your move to contact with any questions or concerns.

Can the movers take care of furniture disposal?

We can dispose of many furniture items that you do not want at the cost of $50/per cubic yard. Based on the items for disposal, your Foreman will give you the final price on the job site. If not pre-arranged, in most cases will take it away immediately after the move. We can also help you take things to the curb to leave for recycling. There is no extra charge to place items on the curb/street side, and it will just be a part of the hourly time.

What about donations?

We can donate many items that you do not want to a donation center or location of your choice. Please contact the donation center in advance to ensure they are accepting deliveries and let us know. There is no extra charge to drop off donations. It will just be a part of the job time.

Can the movers take care of garbage & trash disposal?

No, we have no facility for disposing of trash. Upon completion of the move, we will bag the trash (paper, tape, boxes, etc.) and place it within the building as directed.

AFTER THE MOVE

What if something was damaged?

Our team works hard to provide a smooth move, but mistakes happen, and unfortunately, damage or loss can be part of the nature of moving. In the unlikely event that there is damage, please contact us as soon as possible to complete a claims form and initiate the claims process. Depending on the level of move protection you have, our first approach is to repair any damaged items. If the item cannot be repaired, we may consider other resolutions. Note: Job balance must be paid in full before any claims can be addressed.

Note: Each move comes with free Basic Valuation Coverage. This protection level covers damaged/missing items at the liability of 30 cents per pound for local moves and 60 cents per pound for long-distance moves. If you purchased full protection at an additional cost (see Additional Valuation ), we are liable to repair or replace damaged/missing items up to the level of protection less any deductibles and depreciation.

What if something is missing?

If you think that item(s) are missing, wait until you unpack all of your items before reporting items missing. Nine out of ten times – things show up. If you have unpacked all your items and you find something is still missing, please let us know.

Note: Customers are required to check and confirm that all their belongings were moved and that nothing was left behind at either location(s) or on the truck. Please check your space after moving out and the truck after moving in, to ensure nothing has been left behind. Ideally, customers stay until the movers are finished to ensure that everything has been moved and nothing is missing

Is JP Urban Moving liable to replace damaged/missing items?

Each move comes with free Basic Valuation Coverage. This covers damaged/missing items at the liability of 30 cents per pound for local moves and 60 cents per pound for long-distance moves. If you purchased full protection at an additional cost (see Additional Valuation ), we are liable to repair or replace damaged/missing items up to the level of protection less any deductibles and depreciation.

We provide additional protection up to $10,000. For coverage over $10,000, insurance can be purchased from any third-party provider or our affiliate MovingInsurance.com
Note: Please refer to the NYS DOT page and “Summary of Information” Moving Handbook, which contains important information about consumer and moving companies’ rights and responsibilities.

PACKING AND UNPACKING 

What’s the difference between packing & prepping?

Packing involves boxing up contents from drawers, cabinets, closets, storage units, shelves, and more personal items in nature like clothes, toiletries, food, etc. Prepping is preparing your furniture for the move, disassembling if necessary, and protecting them properly with blankets and padding.

I’m doing all the packing, how many boxes do I need? 

The following guidelines are only general suggestions. On average:

  1. Studios may use between 10 to 20 boxes
  2. 1 Bedroom (small) may use between 20 to 40 boxes
  3. 1 Bedroom (large) may use between 40 – 60 boxes
  4. 2 Bedrooms may use between 80 to 120 boxes
  5. 3 Bedrooms + may use between 100 or more boxes

Keep in mind that you may have more or less things based on your space and quantity of items you own.

Are there tips on how to pack, what to pack or things not pack for the move?
For all tips on packing and guidance on the number of boxes, materials and supplies you may need, see our Guide To Packing Like A Pro for more info.

What is the advantage of using Eco-Bins for packing?

Eco-bins are a great way to save on cost and time while moving more sustainably. For local moves within the boroughs of Brooklyn, Queens, and Manhattan, you may consider eco-friendly packing bins from our local partner at Box-up Rental. For moves outside of the boroughs, you may consider Eco-bins from our tri-state partner at icanstorage.

Why do I need 2 days to pack and move?

If you have a large one-bedroom plus that requires packing and moving out of area/state, based on our years of experience –we recommend this job occur over two days. Also, given the distance (for non-local moves) and to comply with elevator and building deadlines (at load and unload), we’d ensure your move is executed more successfully.

What can be left in drawers?

Unless we are packing for you, we recommend emptying your drawers before the move. The furniture will be lifted, making the piece unwieldy and cumbersome if it has an excessive amount of things. Occasionally, the furniture may need to be flipped on its side or upside-down, or the drawers may need to be removed. You would not want contents left inside that may get rattled around or fall out. For more tips on what to pack, see our Guide To Packing Like A Pro.

Can I just leave small items in the drawers? 

On occasions it might be fine to leave a few pieces of clothes, towels, or lines, as long as you don’t jam-pack them. As a general rule of thumb, anything that is breakable or heavy should be removed from the drawers and carefully packed away. Especially

  • Anything with glass
  • Any jewelry (it can be moved around and get stuck underneath drawers or fall out completely)
  • Books, CDs, DVDs, etc. These items can add too more weight and can cause damage to the furniture or to themselves and other items in the drawer.

If there are items left in drawers that pose a risk to the move, the foreman will likely remove the contents and back them in boxes. This will add more time to your hourly estimate.

CERTIFICATE OF INSURANCE (COI’s)

What is a COI? 

A Certificate of Insurance is a document that verifies that the moving company is insured and specifies the condition that the insurance will be used. It is required by many buildings for a move to occur. We can provide coverage up to $5 million. Anything above will get an umbrella.

Are COI’s included with my move?

COI’s – if needed are $45 per location. Please contact your building(s) and find out if they require us to issue a certificate in advance.

Why don’t I see COI charge on other companies’ estimates?

You may not see other companies charge for COI’s because they integrate it into their rate.

How can I get a COI?

Once you have booked your move, please contact your building/ management to request a sample COI and send it to us. Alternatively, they can provide a list of COI requirements that specify the Certificate Holder and Additional Insured information. When you have all the info, please send it to us with contact info for the building, and make sure the apt.# is clear. Be sure to include the management’s email address, where they would like the COI to be sent once issued. Our COI department will follow up and send the certificate to the building and copy you on the email.
Tip: It’s not a bad idea to ask your building/management company if a COI is needed for the move, even if you don’t think you actually need one.

SURCHARGES 

We provide the most flexible estimates for moving – hourly based estimates. Each move is different, and surcharges will apply only as applicable for your move.

COMMON SURCHARGES

The following surcharges vary depending on the nature of your move

Staircase Surcharge

If you are moving from/to a walk-up or home, we charge a staircase fee which provides additional compensation to our workers. The fee of $1/per step/ per hour is charged only for the time it takes to load or unload your things. For example if you are loading or unloading at a walkup with 30 steps and it takes 2hrs, the staircase surcharge would be $60. If you are moving in or out of a home with multiple levels, the surcharge would be based on the number of floors divided by the steps for an average count. This cost will be calculated and added to your bill on the day of the job – based on the time to load or unload.
Note: Moving boxes and furniture up and down stairs increases the time and difficulty of the move. Naturally movers will charge you a fee to navigate these obstacles. Even if you have a Flatrate estimate, the fee is already accounted for in the flat price you get from the mover.

Appliance Surcharge

Surcharges are applied for washers, dryers, refrigerators, and other large appliances that are moved.

Special Handling & Heavy-items Surcharge

Surcharges are applied for things things that require special handling & care such as safes, pianos, grandfather clocks, items with mechanical devices, specialised machinery/equipments, *motorcycles, and a broad range of items weighing over 200 lbs.
Note*Motorcycles – customers must drain gas before we can move – Here’s a How-To on Youtube.

Overnight Surcharge

The overnight surcharge is a fee we charge for storing the inventory at our secure facility.

FIXED SURCHARGES

The following surcharges are fixed based on location/distance traveled from our base in Brooklyn, NY.

Local Surcharge

The (Brooklyn/Manhattan/Queens/Bronx) surcharge was put in place to defray the cost of parking tickets rather than passing it on the customer. It is difficult to find legal parking for a 22’ truck in NYC.

Long Distance Surcharge

As a Brooklyn-based moving company, if we drive out of NYC to move you, there will be a small long distance surcharge put in place to defray certain travelling costs.

Travel Time Surcharge.

Travel time is fixed. It compensates us for the time it takes to travel from our facility to the pick up location and back to the facility from the final location.

LABOR 

Do you provide labor only services? 

We do not provide labor only services. If you just need a guy or two to help move an item or few, you may want to consider a smaller mover, or a labor service provider like Taskrabbit.com

If you are moving me from the same-location to a different floor/unit, why do you need to bring your truck?

We bring our truck to transport both the crew and supplies that we may need and items such as dollies and moving blankets to protect your furniture.

If you are loading my rental truck, why do you need to bring your truck? 

We bring our truck to transport both the crew and supplies that we may need and items such as dollies. If you looking for a labor only service, or just need a guy or two to help you move, you may want to consider a smaller mover or a labor service provider like Taskrabbit.com

STORAGE

Do you offer Storage?

We do not offer our own storage facility, but we’ll help you with the right storage solution when you need it.

Local Storage – we recommend Extra Space Storage in Park Slope where we garage our trucks – conveniently located at 312 Third Avenue, Brooklyn NY 11215. And because this is where our work days begin and end, drive time and expense – whether picking up or delivering to storage – are greatly reduced.
Portable Storage – we recommend iCanstorage if you need a space to park your things and don’t need immediate access to them. They will deliver your portable storage unit, and pick it up, or you can keep your portable storage container right on your premises so that you can access your belongings anytime. However, we are happy to move you to any storage facility of your choice.

What about Overnight Storage?

Overnight Storage – If it’s a 2-day move, we can pack, load and store overnight in our truck in the secure, gated facility, so you can rest assured that your stuff will be safe.

How do you prepare furniture for moves into storage or pods? 

Before placing furniture in storage, we carefully prepare them using proper materials such as paper pads (instead of blankets), bubble wrap and cardboard. If it is expected that certain items will need to be retrieved while in storage, we will be sure to load them last so that they are accessible.

:

Availability as of Wednesday 4/21/21
Discounted/Lower Rates: 4/24, 4/26
Open/Available (almost booked): 4/21, 4/22, 4/24, 4/26, 5/1
Fully Booked/Closed: 4/25, 5/2, 5/9, 5/16, 5/23
**PM Only/Small Local Jobs: 4/23, 4/27, 4/28, 4/29, 4/30, 5/3
All other dates are open to moving you!
**For more info: See details of Schedule & Availability

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