FAQ Test

Frequently Asked Questions About Moving

Are moving companies considered an essential business/essential service?

Moving companies are considered essential in New York City as per the current Executive Order. Which means we can move you, and we are prepared to move you safely with full precautions as prescribed by the CDC. Learn more about our COVID-19 Moving Safety Procedures Here

How do I get an estimate?

Just fill out the simple estimate request on our website. We’ll reply in a timely fashion.

How long in advance should I contact you?

While we are often available for last minute moves, it’s better to book as far in advance as you can.

Is there a minimum charge for the move?

We employ a 2-hour minimum.

Should the contents of drawers be removed?

As a general rule of thumb, certain things just can’t remain in the drawers when it comes time to move. Anything that is breakable or heavy should be removed from the drawers and carefully packed away separately. A few things that should definitely be removed from any drawers would be:

  • Anything with glass.
  • Any jewelry (it can be moved around and get stuck underneath drawers or fall out completely).
  • Books, CDs, DVDs, etc. These items are just too heavy, and can cause damage to the furniture or to themselves and other items in the drawer.

What can be left in drawers?

Unless we are packing for you, we recommend emptying your drawers prior to the move. The furniture will be lifted, so it might make the piece unwieldy and cumbersome if it has an excessive amount of things. On occasions, the furniture may also need to be flipped on its side or upside-down, or the drawers may need to be removed. You would not want contents left inside that may get rattled around or fall out.

Can you take down/hang our artwork, TV, AC's?

At the move-out location, we can generally remove artwork, TVs and AC’s; but at the move-in location, we cannot make holes in the wall, hang artwork, install AC's, hang TVs, etc.

Will the charges be exactly what you estimated?

Probably not. Our estimates are comprised of Travel Time, Time and Surcharges. While the Travel Time and Surcharges are fixed, the time will be determined by how long it takes to move you, and charged accordingly. Also, our estimates do not reflect charges for Materials, COIs, Tolls, Parking or Gratuities.

How do I cover my belongings?

We offer various levels of Additional Valuation Protection - from $2K to $10K, with or without deductibles. Third party insurance over $10,000, we recommend MovingInsurance.com, with whom we are registered.

I am not as prepared as I’d hoped… is it a problem?

No problem. We will do as much or as little as you like, although the more time it takes the more it will cost.

Will my furniture be protected?

Yes, our trucks are fully stocked with heavy duty moving blankets which are included in our rates.

Am I responsible for parking tickets?

No, we will pay all parking tickets.

Can you move house plants?

Yes, but we will not be responsible for delicate plants that are not meant to be moved.

Can you move pet(s)?

We love them but animals are your responsibility to transport.

Are there items that cannot be moved?

"Non-allowables" is an industry term for hazardous items professional movers will not transport, and are those generally considered explosive, flammable or corrosive.

Do you have moving supplies on the truck?

Yes, our trucks are fully stocked with any moving supplies you may need for your move.

Can jewelry and other valuables be moved?

Yes, but better for you to move these things.

Do you offer discounts?

No, DOT prohibits licensed movers from offering discounts.

How much will my move cost?

To put it simply, the move will be the sum of Travel Time (fixed) + Surcharges + Time it takes to complete the move + materials, tolls/parking, COIs.

What is Travel Time?

Travel time is a fixed charge that compensates us for getting the truck & crew to the load location to begin the job, and from the destination location to the next job or back to our lot.

How accurate will my estimate be?

Our average margin of error is around 8%.

Do you offer free on-site estimates?

Yes, especially recommended for larger moves with packing.

Can the movers dispose of garbage and trash?

No, we have no facility for disposing of trash. Upon completion of the move, we will bag the trash (paper, tape, boxes, etc.) and place it within the building as directed.

Can my movers clean my apartment on move day?

No, we are not equipped for cleaning.

Can I keep my moving expenses down by having a family member or friend help on move date?

Not recommended. The crews work as a team and this would only slow them down.

What methods of payment do you accept?

Cash, PayPal, Checks and Credit & Debit Cards.

What is a COI?

It is a document which proves that our insurance is valid and current. It is required by many buildings for a move to occur.

Can you disassemble and reassemble my couch and other furniture?

Yes, if it is simple (e.g., unscrew legs, remove arms that are simple bolted on like IKEA). If the couch requires removal of upholstery, etc., we cannot. But we can recommend a company who can do it and help coordinate.

What If is something is missing?

If you think that item(s) are missing, wait until you unpack all of your items before reporting items missing. Nine times out of ten - things show up . Plus, we require customers to check and sign off confirming that none of their belonging were left either at the load location(s) or on the truck.