What to expect during your move:How we ensure a smooth move
The big day is finally here! Get ready for a smooth journey with JP Urban Moving by understanding what to expect on moving day. From timely communication, arrivals, to protecting your most valuable items, discover what makes your move with us an outstanding experience from start to finish.
Consistent communication
Expect updates from us, starting with a move reminder email a few days out, a confirmation text the day before the move, and continuing throughout the entire process. Customers need to have access to text, ensuring efficient documented communication, and convenience in sharing updates.
Dedicated dispatcher
In addition to your Foreman, you’ll have a dedicated Dispatcher overseeing the move. If any issues arise, your dispatcher is accessible by text. Any hiccups along the way will be swiftly addressed, ensuring your satisfaction remains our top priority.
On-time arrivals
Morning jobs generally start between 8am – 9am. While we aim to arrive on time, variables like traffic or parking challenges can occasionally cause minor delays. However, if we are beyond a 15 minute grace period, we’ll provide text updates for an estimated arrival time.
Afternoon/PM jobs do not have a guaranteed start time. The crew’s arrival time to your location is dependent on the completion of the morning job. Therefore, if you have building(s) or elevator deadlines, we suggest booking a day with an available morning slot so as to avoid issues.
How to prepare for your move
Before our team arrives, mark and set aside items you want loaded on the truck, and indicate those to be kept off the truck. Unless we’re packing for you, please empty all furniture ahead of the move. Once the team arrives, your Foreman will review the logistics and paperwork with you before starting for the job. Additionally, prior to moving day, make sure you have essential items ready, including an Essentials Bag for immediate needs.
Set aside items for personal transport
Mark and set aside items you want to be kept off the truck.
Empty space of furniture (unless we're packing for you!)
Unless we’re packing for you, please empty all furniture ahead of the move.
Prepare a bag of essentials
Make sure you have an Essentials Bag for immediate needs.
Trust your friendly NY
moving team
On moving day, don’t be surprised by the orchestrated chaos. Rest assured, there’s a method to our moving magic. You may not see all the movers gathered together in the same spot. Movers will be working in different places, each focused on a specific task – whether on stairs, in a specific room, or loading the truck. Our movers will strategically clear space, starting with boxes, followed by careful wrapping, protection, and loading of furniture items.
If you have any questions or need to address anything on your move, please communicate directly with the Foreman assigned to your job.
Furniture Protection During Move
Your Furniture will be meticulously wrapped, protected, and padded, regardless of the distance of the move.
Beds & Bookshelves
From beds, sofas, tables, bookshelves and more, we disassemble, wrap in blankets and reassembled at new location.
All Size Mattresses
Wrapped in their own protective layer and protected with blankets. Mattresses bags are available for purchase if needed.
Glass and Marble Tops
Glass and marble tops are protected with commercial grade bubble wrap and then blanket wrapped.
Armoires & Cabinets
We protect the corners/edges of large furniture with cardboard box then secure in padded blankets.
The Symphony of Moving & Customer Expectations
When it comes to noise, expect a symphony of sounds from plastic shrink wrap, tape, and boxes – it’s all part of the process. Resist the urge to jump in and assist the movers.
Allow our professional team to work with minimal interference. The job will go faster and smoother.
Packing, Uninstallations & Protection
Are packed with commercial thick bubble wrap and protected in a TV box or custom sized cardboard box build.
Commercial thick bubble wrap and pack in customized cardboard or wooden crate with protection*
Hung in wardrobe box. We provide you 5 free wardrobe box rentals with every move. If you need more, you can rent or buy Wardrobe boxes from us.
Wrapped and packed in customized cardboard or wooden crate with protection*
For special items like TV, artwork, paintings and AC units, inform our team in advance. While we can safely dismount and transport these items, please note that we don’t handle installation at the destination. Also, major appliances or hardwired fixtures can be moved, but we won’t disconnect or reconnect them—you will need a licensed professional to handle that.
By request only, please inform us if you need our team to come prepared to protect the extremities of your property:
- Floors – by request* covers are included up to 50 feet. We lift all items or use dollies when needed to keep your floors free of scuffs
- Corners – We put protection on all corner walls to avoid unwanted scrapes*
- Hallways – Narrow hallways get protection from damage that can be caused by larger items*
- Doorways – Our team is skilled at clearing doors and tricky passageways
Arriving at Your New Destination
After loading the truck at the pick up location, customers might arrive at the destination before our movers due to speed restrictions and truck route limitations. Our top priority is the safety of your belongings, so we adhere to speed limits and prioritize secure driving. We will keep you informed and maintain a positive and upbeat attitude throughout the entire process.
Required For Your Move
Customer Expectations:
- You or a representative must be present during the move, conduct a final walkthrough, and stay until the end to ensure everything is unpacked and accounted for.
- If there are pre-existing damages to your belongings, expect your items to be documented through photos/videos.
- Property and /or Furniture Damage Risk: We will advise customers as to any potential risk and damage to their property and or furniture on the move. In cases where furniture, like a couch, cannot be easily disassembled or may face challenges getting through an access point, the customer is responsible for contacting a specialized furniture service provider to properly cut and disassemble the item for moving.
Circumstances for Liability Waiver:
- Forgo Inventory Preparations: If you instruct us not to pack or protect any item(s) against our better judgment, we will not be held responsible for any damage(s) to the item(s) due to inadequate protection. Learn more about movers liability and coverage.
- Forgo Inspection: If we are packing and/or handling electronics such as TV’s, digital pianos, or delicate items such as artwork or other items with special handling, we conduct inspections before and after the move to ensure safe transportation. Opting out of this inspection process waives your right to report and file a claim for any damages post-move.
A positive attitude & stress-free experience
Your journey with JP Urban Moving is more than just a move; it’s an experience marked by reliability, transparency, and a service that goes above and beyond. We are more than a moving company; we are your partners in transition, dedicated to making your move a memorable and positive experience.
