What to expect after the move: Guaranteed satisfaction, easy claims, & professional customer service
Congratulations on reaching this pivotal moment in your move! While the heavy lifting may be done, we understand there are still loose ends to tie up, such as finalizing arrangements and paperwork. As your trusted moving partner, we want to ensure that the transition doesn’t just end with the delivery of your belongings.
Unpacking Assistance
Expect unpacking services that go beyond just dropping off boxes. We’ll strategically place your boxes/bins in their designated rooms. If requested, we can unpack the contents inside your boxes/bins and leave them on surface areas for you to organize at your convenience. If you are looking for more assistance with getting your space together, our partners at Urban Clarity, can provide professional detailed organizing and staging of your belongings.
Optional Materials Removal: Upon request, we can handle the removal of boxes and materials after the job, ensuring responsible recycling and disposal. Please note that there may be a charge associated with this service; feel free to check with our team in advance for details.
Furniture Placement
Our team is here to make your life easier. We’ll reassemble your furniture and arrange items according to your preferences, turning your new space into a home. Just guide our team, and we’ll handle the rest, ensuring your home is organized the way you envisioned.
Verification of Inventory
We take inventory seriously. Before we wrap up, we’ll go through the checklist with you to confirm that everything made it to your new home. This final step helps identify and address any missing or damaged items. If you have electronics like TVs, digital pianos, or delicate items such as artwork or other items with special handling—expect them to be checked and verified for functioning. At the end of the job, you’ll be asked to sign a Job Clearance Form ensuring none of your belongings were inadvertently left behind or damaged.
Final Paperwork / Documentation
We aim for transparency and want you to feel confident about every aspect of your move. Expect to sign paperwork to close-out the job. Review the final bill and any necessary charges, keeping copies for your records. Please bear in mind that the estimate you booked may vary from the final cost based on the actual services, volume of things to move, materials used, and any changes submitted after your booking. To get an accurate quote and ensure transparency, it’s crucial to provide comprehensive information about your move and inventory when booking, or to keep us updated on any changes before the move day. Our goal is to make your move stress-free, and communication at every stage is a crucial part of that process.
Follow-Up Communication
We care about your experience. Expect a follow-up text from our Dispatcher to ensure everything went smoothly and to address any additional concerns or feedback you may have.
Resolution of Issues
Our commitment to transparency extends to addressing any concerns you may have after the move. If any issues arise during unpacking, notify us immediately. We have procedures in place to address and resolve concerns, ensuring your complete satisfaction with our services.
Feedback
Your opinion matters. Share your thoughts on our services, and if you were pleased with our team’s hard work, consider leaving us a review online to help other potential customers. If you were not so pleased with any aspects of your move, get in touch with us directly to share your concerns. Your feedback helps us continuously improve and provide better service.
Moving is a big undertaking, and our goal is to make it as seamless as possible. As you embark on this new chapter, know that our support continues beyond the move-in day. Reach out with any questions or concerns. We’re here for you—our professional and friendly team is ready to assist.
We provide a positive attitude &
stress-free moving experience
Your journey with JP Urban Moving is more than just a move; it’s an experience marked by reliability, transparency, and a service that goes above and beyond. We are more than a moving company; we are your partners in transition, dedicated to making your move a memorable and positive experience.
